Delivery

Click and collect

If you wish to collect the items you are ordering from the shop rather than incur the cost of having them posted to you, please use this method. Postage and packing will not be charged. It would be helpful of you could indicate the day when you intend to collect the goods from the shop.

Delivery charges

All orders are sent the most economical method, normally Royal Mail Second Class, unless you request otherwise. Where First Class or other special delivery options are requested, there may be an additional charge.

Please note that, on our 'standard' service, there is no insurance or compensation for items lost or damaged in the post. We would always try to replace items in the event of loss or damage but this cannot be guaranteed, especially where the items are of high value or going overseas. In these situations, we strongly recommend that we arrange a postage upgrade for you. Please contact us if you wish the items we are sending to you to be fully covered.

Post & packing charges will be worked out as you place your order, and may vary from time to time. Our current charges are £2.50 Standard delivery or £3.99 First class.

Payment

Payments from our website must normally be made by debit/credit card. Ownership of items bought remains with Shoemakers until payment is fully cleared from your card issuer. We reserve the right not to dispatch goods until the goods are fully paid. For some organisations, we will consider issuing an invoice. Please contact us directly by phoning 01635 37836 during our opening hours for further details.

Packaging

Goods will be individually wrapped and carefully packaged and in accordance with our policy to restrict wastage we use recycled materials for packaging where possible. Should you wish to discuss your requirements please telephone us on 01635 37836 or email [email protected].

Delivery process

From the moment we receive your order on this website, the following will happen:

1. If we have the item in stock, this will be despatched the same or next working day (excluding Sunday and Bank Holidays).

2. If an item is out of stock in the shop but is available from one of our suppliers your order will be placed the same or next working day and we will dispatch to you within 3 to 4 working days. If there is likely to be a delay beyond this we will advise you via email.

3. If the goods are no longer available you will be advised immediately. This will usually apply to any items in a clearance sale.

Please note, if you need an order delivered by a particular date, there is a Special Instructions box in the ordering process where you can enter these details. Should there be a delay beyond this we will advise via email or telephone you.

Still got questions?

Please send us a message via the 'contact us' tab on the home page or telephone on 01635 37836 during our opening hours. We love to talk to our customers so please ring if you cannot find what you are looking for!